Customer Relationship Management Certificate Degree Plan


PROGRAM INFORMATION: The program is designed to help equip individuals with the necessary customer service skills for providing excellent customer service and the ability to supervise customer service processes.

REQUIRED COURSES -

MRKG 1301: Capstone course must be taken in final semester.

COURSE SECTION COURSE TITLE CREDIT HOURS
POFT 1301 Business English 3
POFT 2312 Business Correspondence & Communications 3
MRKG 1311 Principles of Marketing 3
MRKG 1301 Customer Relationship Management 3
BMGT 1301 Supervision 3
MRKG 2312 e-Commerce Marketing 3
Total Credit Hours   18
Program Total Credit Hours