Customer Relationship Management Certificate Completion Plan


PROGRAM INFORMATION: The program is designed to help equip individuals with the necessary customer service skills for providing excellent customer service and the ability to supervise customer service processes.

REQUIRED COURSES 

MRKG 1301: Capstone course must be taken in final semester.

COURSE SECTION COURSE TITLE CREDIT HOURS
POFT 1301 Business English 3
POFT 2312 Business Correspondence & Communications 3
MRKG 1311 Principles of Marketing 3
MRKG 1301 Customer Relationship Management 3
BMGT 1301 Supervision 3
MRKG 2312 e-Commerce Marketing 3
Total Credit Hours   18